August 6, 2021
A recording of our conversation on “How to deal with Toxic Bosses” is right here! Do listen in, and share your thoughts and comments! 
April 24, 2021

Leveraging Tiny Troubles and Miniature Field Failures for Enhanced Customer Experiences

Process and service quality deficiencies, especially those small and chronic lapses – both within and outside of organizations- contribute significantly to waste, employee stress and irritation, […]
January 16, 2021

Three Elements for Business Success

Bharat Wakhlu is Resident Director, Tata Group. In the session, he talks about how this is the perfect time to turn on the creativity engine and […]
November 7, 2020

Effectively Managing Customers’ Experience

In this day and age customers no longer come to physical stores or shops to make purchases. This poses challenges to businesses that are operating in […]
July 9, 2020

How Leaders Built Trust

The Wakhlu Advisory presents yet another Leadership and Management insight in this video clip from its President, Bharat Wakhlu.
January 31, 2020

How Fawning Subordinates Degrade Leadership

How Fawning Subordinates Degrade Leadership Why Surrounding Yourself with Uber-Loyal Subordinates is neither Good for You nor Business One of the greatest challenges of Leadership is the […]
May 21, 2017
Being Decisive!

Being Decisive!

Being Decisive! Introduction (Being Decisive!) The former Prime Minister of India, Mr. Narasimha Rao, once famously said, “No decision is also a decision.” He was right. […]
April 13, 2017
The Six Imperatives of Outstanding Service Quality

The Six Imperatives of Outstanding Service Quality

For the past three decades, I’ve involved in developing organizational strategies, systems, structures, processes and methods that have helped diverse enterprises and organizations deliver high levels […]
March 7, 2017
The Seven Pillars of a Gender Equality and Diversity (GED) Masterplan

The Seven Pillars of a Gender Equality and Diversity (GED) Masterplan

The Seven Pillars of Gender Equality and Diversity (GED) Masterplan This is not just another article written for International Women’s Day on having more gender equality […]
March 6, 2017
Why Good Leaders Love Bad News

Why Good Leaders Love Bad News

Why Good Leaders Love Bad News Leaders aren’t impressed by or stuck to the status quo. In fact, their inner-engines fire only by things or conditions […]